Please see below for answers to some of our frequently asked questions. If your question is not on the list below, please feel free to contact us.
Interested in transferring to our practice? Please visit our "become a patient" page.
Q1 | Does our practice require vaccinations?
A1 | Yes, due to the potential exposure unvaccinated children bring to our other patients and our practices in general, we do require that our patients become fully vaccinated by age 2. Children beyond the age of 2 will be required to follow the guidelines and schedules of the CDC and the American Academy of Pediatrics. Patients who are immunocompromised will meet with our physicians to determine the best course of action based on their specific needs.
Q2 | When are we open?
A2 | All of our offices are open Monday through Friday from 8am-12pm and 1pm-5pm. OurLake Murray office has extended hours Monday through Thursday from 5pm-8pm and Saturdays from 9am-12pm for sick appointments only. We also offer nurse triage services after hours; just call any of our pediatric offices and you will have the option of speaking with a nurse.
Q3 | What insurances do we accept?
A3 | Please visit this page to see information on what insurance we accept, and what our self-pay rates are.
Q4 | How do you become a new patient?
A4 | To become a new patient at our office, we do require your child's immunization record and other medical records from their previous doctor's office prior to scheduling their first appointment. You can start that process now by visiting this page. If you have further questions, please feel free to call our office.
Q5 | Do we offer prenatal consultations?
A5 | Yes! We would love to meet with you so that you can meet a doctor, see our facility, and ask any questions that you may have. Please call our office to set up a prenatal consultation.
Q6 | If you are pregnant and you know you would like your baby to be our patient after they are born, what do you need to do?
A6 | Simply let your OB or the hospital where you are delivering know that your baby will be our patient. They will notify us when your baby is born, and you will receive instructions at the hospital on when to visit our office for the first time with your baby.
Also, did you know that we offer lactation services for our breastfeeding mamas? Find out more here.
we love hearing from our patients
read patient stories
From the day I gave birth to my son and meeting Nurse Practitioner, Jocelyn Snider, I've been extremely comfortable with my son's care. Once he went for his well check and we finally met Dr. Carter. I became completely satisfied! The entire staff at SouthernMED – South Lake are very professional, inviting, caring and loving. There is no other facility I'd trust with my son's health care.
- Benita H.