After Hours Support
Questions about your child’s health don’t always arise during office hours. SouthernMED’s nurse triage line offers support after regular hours, helping you understand your next steps when your child isn’t feeling well.
Guidance When Your Child Isn’t Feeling Well
A new symptom or a change in your child’s condition can leave you wondering whether to wait until morning or seek care sooner. Our nurse triage line gives you an opportunity to talk through your concerns with a nurse who can help assess the situation based on the information you share.
During the conversation, the nurse will ask about your child’s symptoms, when they began, relevant medical history, and any medications already given. They may also ask about eating, drinking, activity, and other changes you’ve noticed. Depending on your child’s needs, the nurse can discuss home care, recommend an office visit, or direct you to more immediate medical attention.
SUPPORT WHEN YOU NEED IT
How to Reach Us
At SouthernMED, your child’s health is our number one priority. If a health concern arises after our regular operating hours, we’re still here to support and provide guidance on next steps. Explore the options below for connecting with our nurse triage team, requesting a callback, or getting immediate help in an emergency.
Online Support Ticket
Submit an online support ticket and make sure to include your child’s information, a brief description of your concerns, and the best phone number to reach you. Your request will be sent to the nurse triage team for a callback.
Call Our Practice
Call (803) 520-9380 and follow the instructions to reach nurse triage support. If a callback is needed, leave your contact information and keep your phone nearby.
For Emergencies
If your child is experiencing a life-threatening emergency, such as loss of consciousness, severe bleeding, or a seizure, call 911 immediately.
In need of after hours support?
If you have concerns about your child’s symptoms, our nurse triage team is here to help you understand what to do next. Call us or submit an online support ticket to request a callback.
Preparing for Your Conversation
Having a few details ready before speaking with the nurse can help make the conversation more useful and ensure important information is easy to share.
Be prepared to provide:
- Your child’s name and date of birth
- When symptoms started, how they are now, and whether they have changed
- Temperature, including when and how it was taken
- Medications given, including the name, amount, and time of the most recent dose
- Relevant medical conditions and known allergies
- Changes in eating, drinking, sleep, activity, or bathroom habits
Stay near your child during the call, if possible, so you can observe how they are feeling and behaving. You may also want to have a pen and paper nearby to write down the nurse’s recommendations, symptoms to watch for, and any suggested follow-up.
